catalogue access

Frequently Asked Questions


Here we try to answer some of the more common questions. If you have a specific problem or query that isn't answered here then please contact us.


Where can I buy Crowood Books?

You can order titles through any bookshop in the world that sells English Language books, as well as from on-line booksellers, and of course through this website.


What credit cards can I use on your website?

We accept the following cards on our site:
Visa
Mastercard
Delta
American Express
Maestro


What are the delivery charges if I order on your website?

All UK online orders over £50 are delivered free of charge
UK: £2.50 + £1.00 per additional copy
EUROPE: £3.60 + £2.00 per additional copy
NORTH AMERICA: £8.20 + £4.20 per additional copy
REST OF THE WORLD: £9.70 + £5.00 per additional copy


How can I check if a book is available?


You can use the search facility to find a book using title, author or ISBN. If you have any problem with availability of one of our titles, or you are looking for an out of print title, please contact our sales office, enquiries@crowood.com, for further information.


Can I get a refund on an e-book purchase?


Purchased e-Book titles cannot be returned, refunded or exchanged. Please be aware that you lose your right to cancel your contract for these services once we have placed the purchased product into your account and/or you have commenced activation of the electronic download to your device.


How can I get in touch with one of your authors?


To protect the author's privacy, we do not give out telephone numbers or address details. If you want to contact an author, write to them c/o The Crowood Press, The Stable Block, Crowood Lane, Ramsbury, Marlborough, Wiltshire SN8 2HR, UK, and we will forward your letter. Note that some authors have provided an email address in their author's details.


How can I get published?


The best source of information and advice for new authors is The Writers' and Artists' Yearbook (A&C Black), which is available from bookshops and public libraries. This gives details of all major UK publishers, their areas of interest, and how to approach them as a prospective author.


How should I approach Crowood if I have an idea for a book?

If you have an idea for a book that is within one of our subject areas, the best approach is by letter, fax or email initially. Please do not send your complete manuscript or photographs at this stage. If we are interested in the idea we will ask for more information.


How will you use my details if I contact you?

If you write to us or email us, we will only use your details to send you information about our books. We will not sell on, or pass to any third party, any such information. See also our Privacy Statement.


Are my details safe on your site?

The ordering area of the site is fully secure. Your order is securely transmitted to our distributor for fulfilment.

 

How long will it take for my order to arrive?

Orders placed within the UK should arrive within five to seven days.


I am having problems with the website. Can you help me?


Please contact us by phone or email support@crowood.com.