Delivery & eBook Help

Delivery

We offer worldwide shipping of our books, but we're temporarily not able to deliver orders to countries within the EU.

During the checkout process, the cost to deliver your chosen book(s) will be displayed.

UK - £3.99

ROW £10.00 + £5.50 each additional book

If you have any questions regarding delivery, please email sales@crowood.com.

UK orders

Orders are dispatched from our distributor Grantham Book Services via Royal Mail. Goods are dispatched within 3 working days.

International orders

International orders are sent by Royal Mail International Economy or by courier. Delivery times can vary, particularly during busy periods.

Please allow:
Within the US: from four to six weeks
Australia and New Zealand: up to eight weeks

Customs

If you are ordering goods for delivery outside the UK, please note that your order may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any charges levied in relation to customs clearance must be paid by you. The Crowood Press has no control over additional charges in relation to customs clearance. You will be the importer of record and responsible for any import VAT, duty and import clearance that needs to be paid.

eBook Help

We use the Glassboxx service from Firsty Group for delivery of our eBooks. This makes it very simple and quick for you to get the books you’ve purchased using the Glassboxx app on your Android or iOS phones and tablets, and Windows and macOS laptops/computers. It also means our books are protected from being copied, pirated and tampered with, so we keep our authors happy as well.

Glassboxx app

After making your first purchase, follow the links on the order success page to download the Glassboxx app to your phone, tablet or computer, and login with the email address used for your purchase. Your books will automatically appear in the MY BOOKS screen of the app, where you can read them using the built-in ereader.

App Store

Google Play

Microsoft Store

macOS Download

To install Glassboxx on macOS

  1. Download the dmg file
  2. Double click the file to open the installer
  3. Drag the Glassboxx icon into your Applications folder
  4. Go to Applications and click on the Glassboxx icon
  5. Click Open on the confirmation message


Once you have the app, there’s no need to download it again – whenever you buy more books, just head straight there and your new purchases will be waiting for you.

If you have any questions about using the app, please go here or contact Firsty on glassboxxhelp@firstygroup.com.

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